Domestic Refund and Returns Policy:

At NZKW.com, we strive to provide you with the best shopping experience possible. If you’re not completely satisfied with your purchase, we’re here to help with our Domestic Refund and Returns Policy.

1. Returns: You have 7 days from the date of receiving your order to initiate a return for domestic orders. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

2. Refunds: Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow 3 days for the refund to be processed and reflected in your account.

3. Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item received is damaged, defective, or the wrong item was sent.

4. How to Initiate a Return: To initiate a return, please follow these steps:

Contact our customer service team on messenger or email to inform them of your intent to return.

Pack the item securely in its original packaging, including all accessories and documentation.

Ship the item to the address provided by our customer service team.

5. Exclusions: Certain items such as hoses, opened oil or lubrication, are not eligible for returns.

International Refund and Returns Policy:

Our commitment to customer satisfaction extends to our international customers as well. If you’re an international customer, please review our International Refund and Returns Policy below.

1. Returns: International customers also have 14 days from the date of receiving the order to initiate a return. The same conditions as mentioned in the domestic policy apply: the item must be unused, in its original condition, and with original packaging.

2. Refunds: Once the returned item is received and inspected, we will notify you about the approval of your refund. Refunds will be processed to the original payment method, and the time it takes for the refund to reflect in your account may vary based on your location and financial institution.

3. Return Shipping: Return shipping costs for international orders are the responsibility of the customer unless the return is due to product damage, defects, or incorrect items shipped.

4. How to Initiate an International Return: To initiate a return as an international customer, please follow the steps outlined in the domestic policy. Additionally, clearly indicate on the package that it contains a returned item to facilitate customs clearance.

5. Customs and Duties: Please note that any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.

6. Exclusions: The same list of non-returnable items as mentioned in the domestic policy applies to international orders.

Contact Us: If you have any questions or concerns regarding our refund and returns policy, please feel free to contact our customer service team at [customer service email or phone number].

NZKW.com reserves the right to amend this policy at any time. It’s recommended to review this policy periodically to stay informed about any changes.